Customer Support

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Have questions about your mask?
Our consumer customer support team is here to help.
Support hours: 10am- 6pm EST

Ordering in bulk? Exploring Partnerships?
Reach out to our wholesale support team.

Each mask is treated with HeiQ Viroblock vesicle technology that works as a liposome booster, actively inhibiting viruses and killing bacteria upon surface contact and minimizing the potential for pathogen re-transmission.

Silversmart masks are manufactured with a proprietary Bio-based Swiss Silver Ion and Vesicle Coating technology that inhibits the growth and persistence of bacteria on our fabrics. This coating remains on the fabric for up to 20 washes and is proven effective against SARS-CoV-2 in laboratory tests. This technology is EPA registered in the USA.

Yes! Each mask has an exponentially longer use-life thanks to a plant-based, anti-wicking, water repellent coating that keeps droplets from hanging around. SilverSmart masks are reusable up to 20 washes.

From yarn sourcing to manufacturing, we are 100% organic and a GOTS certified manufacturer.

GOTS ensures the organic status of textiles from the harvesting of the raw materials through environmentally and socially responsible manufacturing all the way to labelling, in order to provide credible assurances to the consumer. The standard covers the processing, manufacturing, packaging, labelling, trading and distribution of all textiles made from at least 70 percent certified organic natural fibers. Learn more about GOTS Certification here and here.

We are committed to donating up to 1 million masks to schools. We believe in giving our schools the support they need to reopen. If you are school and need masks, please complete the online form and we will get back to you.

Step 1: Wash hands thoroughly

Step 2: Ensure mask is intact

Step 3: Secure fabric loop around ear in backwards motion

Step 4: Wrap mask around to other side of face and secure fabric loop around opposite ear

Sizing information is conveniently located on each product page. You'll also find an easy to use Size Chart below the icons explaining each product attribute. If you are still unsure which size is right for you, please contact and we'll be happy to help.

View our Shipping and Return policies, here.